Contact Us

Need help?  

Contact us 020 3514 7163

Monday to Friday: 08:00 – 16:00


Yes! In the basket choose the COD payment option. You pay in cash when you receive your shipment.
Of course, contact our customer service agent, provide your shipping details and we are going to pack and ship your item on the same day.


All orders are shipped within 24 hours. Parcels are delivered within 1-3 working days.


Yes. You have 30 days to return the device.
You will receive a return of funds within 14 days from the day the item arrives at our location. We try our best to return the funds as fast as possible. Usually this process takes about 2 days.


If you are unable to access the Internet after crossing the border, try to turn off and on your device. This will speed up login to the new GSM network. If the problem persists or is repeated, you can go to “Settings” and turn off the option to automatically select a network and then change the network operator manually.

First, make sure that the Internet data transfer is turned on.

In the bottom of the screen there should be an icon which symbolizes enabled access to the Internet via the GSM network. This is what the icon looks like: data . When the data transfer is disabled or unavailable – this icon will appear: gsm(GSM).

To activate the data transfer tap and hold the GSM icon until it turns into moving arrows (informing the user that the device is connecting to the internet).

To connect to a WiFi network, choose “Settings” from the menu and then “WiFi”. From the available list, select the network you want to connect to and then in the dialog box type the required network password. If the home network has a security setting in the form of a password, make sure that you have entered the correct password. Remember that the password may be case-sensitive.

Press the WiFi wi-fi icon on the main screen. Once it is activated, you can setup a WiFi network. Choose from the list of available networks that you want to connect to. If the network requires a security key, enter it and confirm it by pressing “OK“. Vasco automatically stores the network to which it is connected and the password needed for log in.

Make sure that the WiFi module is turned on and then go to “Vasco Settings“, select the tab marked “WiFi configuration“. You will see a list of available networks. After clicking on the selected network a window will appear to enter the password. Enter the password and confirm by clicking “OK”.
Your Vasco number is located inside the box, on the protective case or under the battery cover. It usually starts with the digits 372 or 00372.


Restoring the factory settings may cause some applications to stop working and you will need to return the unit to the manufacturer. Therefore, we recommend not to do so.
A factory reset will erase all the settings defined by the manufacturer, these settings are necessary for the proper operation of the device. Therefore, we warn you against performing this action. After restoring the factory settings, most functions of the translator will not function properly, so you should contact customer service. Contact number: 020 3514 7163.
To check for updates, connect to a WiFi network. Then from the main menu, select “Vasco Settings” and “Check for updates“. The Vasco Translator menu can be accessed by pressing the menu button. After clicking “Check for updates” the “Download updates” will appear, you can continue or postpone the operation for later.If you choose to continue, follow the instructions that appear on the screen. In the case when there are no new versions of the software available, you will see the message “No updates required”.
If you accidentally changed the language of your device to a completely foreign one, please contact us using the form on the website or by telephone.


This problem can only occur in the older generation of translators, 2.0 Vasco and Vasco Traveler. The device requires you to download and install an update. You will need a computer with Internet access and a USB cable connected to the Translator.

This method works only on computers with a 64-bit operating system. Follow these guidelines:

1.Download the file by clicking the link, or copy and paste it into your browser.

2. Unzip the file “extInstaller” by clicking on it twice.

3. Click “Install”

4. In the new browser window, click “Start update”.

5. Connect your device to your computer using the USB cable supplied.

6. After upgrading you’ll see the message “Success”, you can close the window and           disconnect the device.

In case of failure, please contact technical support contact number: 020 3514 7163

First, check the volume level by pressing the “Volume +”. If it is set correctly, make sure that the function of pronunciation is available for that language in your translator. If both of these conditions are met and the device still does not pronounce the translation, please contact us: by phone, e-mail or using the form. Technical support contact number: 020 3514 7163


To top-up the SIM card purchase a top-up on our site. You will be guided step by step through the process of recharging the SIM card. Simply click on the “Top up your SIM card” tab at the bottom of the homepage.
The Vasco Translator contains a counter of the performed translations. On this basis, you can roughly estimate how many sentences you can translate. The factory charge is usually sufficient to translate approximately 5,000 sentences. If you want to check the funds available in your account, please contact us.
The Vasco 7” devices have two SIM card slots. One is for our in-built SIM card and the other can be used for your own SIM card. Remember that using your own SIM card abroad can incur additional fees.
In the Vasco 5” and Vasco Mini devices, we recommend to use the in-built SIM card only.


The language setting is entirely dependent on the software the device has been programmed with. Below you will find information on each of our devices. American Translators Ectaco use American English. Vasco Electronics translators speak with a British accent. While Trano translators have both British and American pronunciation.
The translators we offer have built-in dictionaries and the number of entries depends on the particular dictionary. Most of the translators use on-line based software from which the number of words are generated. For example, the Vasco translator has an unlimited number of words.
We want to make sure our devices fully meet your needs so we have prepared a special guide "How to choose a translator of speech?" CLICK HERE AND GO TO THE GUIDE
Some translators have a function to translate entire sentences. You can check on our website. In the left column select the features of interest or languages, and products corresponding to your chosen parameters will appear on the page.
The majority of the translators are pocket size. The size of a mobile phone. In the descriptions of products, you can check both size and weight.
Yes, in most such devices. Of course, the electronic translator is no substitute for a live interpreter, but it will certainly help in communication. Sometimes there may be minor errors, so it is better to use shorter sentences and simpler formulations, to get an accurate translation

It depends on the device

- Comet and Trano models do not require access to the Internet to translate typed sentences.

- Ectaco Partner LUX requires WiFi to recognize speech.

- Vasco devices require access to the Internet, however they are equipped with SIM cards which enable connection via a GSM network. In this way, the user no longer needs to worry about access to the Internet and can use the device with ease.

Translators can translate whole sentences, even the more complex on. Dictionaries translate single words.
In the left column of our website is a display to filter the products. Simply select the scan function and a page will be displayed with translators and dictionaries with the function of scanning.
Translators which facilitate learning a language are the Trano T-22, Comet V and Ectaco Partner LUX. You will find in them a lot of useful lessons, tests, tutorials and dictionaries.


The Vasco Translator needs an Internet connection. The factory SIM allows you to access the network in almost all corners of the world. Moreover, it does not require any configuration. Just a GSM connection.
Vasco Translator is an electronic translator that recognizes speech.

Vasco Traveler is a multifunctional device, which in addition to speech translations has additional features, such as GPS and phone. Under all of our products you can find the “Compare” button. This function helps you accurately compare the features of the devices.
Vasco Traveler, already has the Google Play store installed and allows you to extend the functionality of additional applications. To download and install the applications, you must have a Google account.
Vasco translates speech. You can speak into the device and it will recognize what you said and translate it back into more than 30 languages. Most of the available Vasco languages are spoken aloud, so you will have the opportunity to listen to your translations.
After crossing the border Vasco automatically connects to the local GSM network, so you can use it immediately.
Vasco’s vocabulary is unlimited, thanks to the fact that it uses external servers.
In the beginning you receive from us the ability to translate up to 5,000 sentences through the GSM network. Depending on the country you are in. With the factory SIM card you can, if necessary, top up any amount you wish. The fees for data transfers are available at
You cannot add languages to Vasco translators. These devices are multilingual (approx. 40 languages) and that allows you to communicate with almost 90% of people in the world.
Absolutely! Vasco translators are independent of a WiFi connection by automatically connecting to many GSM networks around the world.
On the product site there is a map which marks all the countries in which Vasco translator operates. If you cannot find the country to which you are travelling, call us and we will help. QUICK CONTACT: 020 3514 7163.
In the description of each product you will find a list of languages available, along with a pronunciation option.
The battery life depends on the model of the device. With continuous and extensive use, the battery can discharge as fast as an ordinary smartphone. If you are looking for a device with a very capacious battery that can be used for a long period of time without recharging, see the Vasco Traveler Solid.


The fees for an outgoing call depend on the country you are located in. The current call rates can be found at At the bottom of the home page, click “Rates”.
The price per MB transfer varies by which country you are located. The price list for connections is available at
If you want to check the status of your account, select “Account Balance” from the main menu and enter the phone number in the appropriate field. The second method is to use the phone. Select the number 099 and connect. You will see the phone number and current account balance.
Vasco Traveler works worldwide. However, the built-in language translator may not work in certain countries in Africa or Oceania. The countries in which Vasco Translator functions are marked on the map on the product subpage, in the Connectivity section.
If you want to speed up the location search based on satellites, make sure that the GPS function is enabled, and the WiFi module is turned off.
If you purchased the World Map with your device, it will be available automatically when you start navigating. However, if you purchased the Vasco Traveler without the World Map you can activate it at any time by making a purchase here.

You will receive an activation code that you must enter in the Maps and navigation settings. Activate product code.