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Contact us 020 3514 7163

Monday to Friday: 08:00 – 16:00

ATTENTION! Due to restrictions caused by the COVID-19 pandemia, our London office is now closed. In order to return the goods, please contact us on or phone number 020 3514 7163.

Everyone has the right to change their mind

we respect your decisions and we respect your right to return purchased goods.

Step 1

Fill out the Return Form

Step 2

Prepare the device and the Return Form for shipping along with a proof of purchase

Step 3

Send the package to our address with the heading RETURN

1. Fill out the form - we have prepared for you a return form but you do not have to use our template if you do not want to
2. Send the form by post, e-mail or via the contact form on our website
3. After receiving the return, we will immediately notify you by e-mail


- You have the right to geta refund without giving any reason - within 30 days from the day on which you came into possession of the item.
- Tell us in writing of your decision to withdraw from the agreement. It must be a clear statement - for example, sent by post or by e-mail

Vasco Electronics -
ul. Krakowska 23
32-065 Krzeszowice

- Remember to keep the date of your withdrawal within the allowed limits

What after?

1) In the event of cancellation of agreement we will refund all payments received along with the costs of the shipment of goods (this amount is always the cost of the basic shipping method that we provide).

2) We return the funds immediately and in any event no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this agreement.

3) Reimbursement payments will be done using the same payment methods that were used by you in the initial transaction, unless expressly agreed to otherwise.

4) We ask you to immediately return the items to the following address: Vasco Electronics,
ul. Krakowska 23, 32-065 Krzeszowice, Poland.
In order for the return to be valid the item must be returned within 14 days.

5) You will have to bear the postage costs.

The ability to return items is a convenience for you and for us valuable information about the quality of our services. Thank you very much!

Download the returns form